Frequently Asked Questions

If you are a genuine customer and send us a full review video and a written review, we will give you a $50 gift card to be redeemed on our website. You can send it via WeTransfer to hello@underhance.com. Help build a community of ever-expanding customers who advocate for UNDERHANCE! 

Once an order is placed, please allow one to two business days for the order to be packed and shipped from the warehouse. Upon shipment, you will receive an email with your tracking information, so you may track the package online.

You can return your online order directly through our website, via the order section of your account. Simply log in to your account, navigate to the order section, select the order, click on the returns button and choose the specific item you want to return. Please, make sure you check the Shipping & Returns Policy and fees before making the return.

Once your return package is on the way back to the warehouse, the return process has started. When the return is received and inspected, we will notify you of its acceptance or rejection. This process can take up to 5 business days from the date your return tracking information shows “delivered”. Please allow up to 7 business days for the refund to be processed back to your original form of payment. 

You can exchange your online order directly through our website, via the order section of your account. Simply log in to your account, navigate to the order section, select the order, click on the returns button and choose the specific item you want to exchange. 

Please make sure you indicate the replacement item, size and color you would like to get instead. Remember to return only the item you would like to exchange.

Exchanges will be subject to a shipping fee. You will have to settle the outstanding fees before we can ship your new item. You can find more information under the Shipping & Returns Policy.

Unfortunately, we cannot exchange or refund items that were purchased on sale or promotion.

Unfortunately, we cannot exchange or refund items that were purchased on sale or promotion.

For step-by-step help choosing and using our products, visit our Visual Guide. Want to see real results? Head to our Before & After page for inspiring body transformations.

For help understanding and choosing our products, visit our Visual Guide. Want to see real results? Head to our Before & After page for inspiring body transformations.

For help understanding and choosing our products, visit our Visual Guide.

Check out the Size & Care section to find all size charts and measurements.

We accept Visa, MasterCard, American Express, Apple Pay and Google Pay. You can also pay later using Tabby!

UNDERHANCE is exclusively sold online at our website, but we are planning some exciting pop-ups. Be the first to know about upcoming events, new collections, restocks and more by signing up for our newsletter.

We are working hard to do another restock soon. Please, navigate to a product and click NOTIFY ME WHEN AVAILABLE for the desired item to be one of the first notified when it is back in stock.

If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please send us a video and pictures to orders@underhance.com prior to sending any return. We will process a full refund for the defective item after reception.

Yes, we do. Make sure you check the custom duties on arrival before ordering.

Yes, we do. You don’t need a big following to participate, we just want genuine people that love our products and want to share them with the world! 

If you are interested in participating, you can contact us through the Influencers section on our site.